
| Key Objectives | Key Performance Indicatiors |
|---|---|
| 1. TAS development for national and international recognition. | Refer to international standards or use data based on reliable scientific sources. |
| 2. To develop TAS with transparency, allow stakeholders to participate and comment, and accept public opinions. | 1. Welcome comments of stakeholders at least once. 2. At least 1 channel for public consultations. |
| 3. To ensure the achievement of TAS implementation. | CS development is transparent and welcome comments of stakeholders at least once. |
| 4. OSD personnel related to TAS and CS are knowledgeable in regard to quality standards and systems. | Continuous development of relevant OSD personnel in regard to quality standards and systems with at least 1 course/person a year. |
| 5. To manage complaints efficiently and inform plaintiffs in writing. | Complaint Management s |